Account Security Management Guidelines

Please refrain from disclosing your account/personal information to anyone, avoid clicking on links or QR codes sent by strangers, and never enter your password or personal information on unfamiliar websites. It's crucial to safeguard your account security. CRM customer service will never proactively contact users or request account passwords or verification codes. Please verify the official CRM website at https://www.crmclick.io/#/ and contact official customer service for assistance if needed.

1. Suspected Account Compromise or Hacking

In case of suspected account compromise or hacker attacks, please contact CRM customer service immediately for assistance.

1. If the account has no assets, please prepare the following information to contact customer service:

• Confirm whether you have disclosed account passwords or verification codes to anyone else.
• Check if you have clicked on links from strangers or scanned unfamiliar QR codes. If yes, provide corresponding links, QR codes, and screenshots of related communications regarding the compromise.
• Check if APIs linked to the account are set by you. If not, please delete them promptly (if not linked, disregard).
• Change your login password and set up Google authentication promptly.

2. If the account has assets, please prepare the following information to contact customer service:

• For account freezing requests, provide a photo of you holding identification. If not currently feasible, provide account real-name information and identification number to CRM official customer service for assistance, and await further instructions.
• Check if APIs linked to the account are set by you. If not, contact CRM official customer service to disable APIs. After account security is restored, you can log in and remove APIs yourself.
• Confirm whether you have disclosed account passwords or verification codes to anyone else.
• Check if you have clicked on links from strangers or scanned unfamiliar QR codes. If yes, provide corresponding links, QR codes, and screenshots of related communications regarding the compromise.

2. Suspected Fraudulent Activity

If you suspect fraud or have fallen victim to a scam, promptly contact CRM official customer service to report the situation. The platform will assist you in mitigating losses promptly.