FAQ

Q1. How is the transaction fee calculated?

A1. For spot/margin trading, the transaction fee is calculated as: Trade Amount * 0.2% * Level Discount.

For C2C regular trading, there is no transaction fee. For C2C merchant trading, the fee is calculated as: Trade Amount * 0.2% * Level Discount (Currently, fiat merchants enjoy free fiat trading fees, but please stay updated with real-time announcements for any changes). For futures trading fees, please refer to: Contract Trading Fees.

Q2. How can I apply to increase my limit?

A2. If you have a need to increase your limit, you must complete real-name authentication, advanced authentication, and address authentication. Then submit a ticket providing your account ID, currency, and required limit.

Q3. Does the platform have official Telegram or Twitter?

A3. Yes, you can follow our official Telegram group: CRM Official Channel, and official Twitter: Cerram_Meta. For any questions, contact our online customer service, submit a ticket, or send us an email.

Q4. Why does it say the phone number is already in use when trying to bind it?

A4. Each phone number can only be bound to one account or used as a username. If you are not the account holder, try using a different phone number. If it's your own account, unbind the phone number from the corresponding account first before trying to bind it to another.

Q5. What do 3S and 3L mean in spot trading?

A5. 3S and 3L are ETF 3x leverage token products. Leverage token products do not face liquidation, have daily automatic repositioning, and require no margin. They achieve leverage trading effects through simple buy and sell operations. For beginners' guide to leverage ETFs, refer to: Leverage ETF Beginner's Guide.

Q6. If I enable automatic renewal for leveraged borrowing/mortgage loans and repay early, will the system automatically borrow again?

A6. If automatic renewal is not disabled, the system will automatically borrow again. It's recommended to disable automatic renewal before making early repayments.

Q7. How can I become a merchant for fiat trading?

A7. To become a fiat merchant, you need to meet the following criteria:

The merchant's sales order needs to have total assets exceeding $5000 USD / 5000 USDT / 5000 GT or equivalent. For the fiat merchant guide, follow this link:

Q8. Why does it say I cannot withdraw, with a message about not supporting withdrawals within 24 hours?

A8. If you purchased an equivalent amount of currency through fiat trading, you need to wait 24 hours before withdrawal. Refer to the trading notice on the trading page for detailed rules.

Q9. What should I do if I mistakenly paid someone from a previous transaction during fiat trading payment?

A9. You can find the previous transaction in completed orders, then file a complaint. An appeal officer will contact you to assist in resolving the issue.

Q10. What should I do if I paid during fiat trading but the other party hasn't released the currency?

A10. First, verify if the payment has been confirmed. Contact the other party. If there is no response or the phone is not answered, file a complaint and upload proof of payment. After filing the complaint, monitor the response and wait for staff to handle it.

Q11. How are merchant orders sorted?

A11. Merchant orders follow the principle of price priority, then time priority. The most favorable price comes first. If prices are the same, the order placed earlier comes first. If a merchant logs out, the order will be hidden. It will reappear when they log back in, based on actual display.

Q12. How do I deposit funds?

A12. On the crmclick.io website, click "Wallet" in the top right corner, then "Spot Wallet," then "Deposit" under the desired cryptocurrency or by searching for the currency. Follow the prompts on the deposit page, then transfer funds to the deposit address.

Q13. How do I withdraw funds?

A13. On the crmclick.io website, click "Wallet" in the top right corner, then "Spot Wallet," then "Withdraw" under the desired cryptocurrency or by searching for the currency. Follow the prompts on the withdrawal page, provide accurate withdrawal information, then click "Confirm Withdrawal" to complete the withdrawal.

Q14. What should I do if a deposit doesn't show up?

A14. First, check the blockchain records to confirm if the transaction was successful and if the deposit information is correct. If the information is correct and the deposit hasn't appeared after 5-30 minutes, provide your account ID, deposited currency, amount, deposit time, and transaction ID for assistance.

Q15. What should I do if a withdrawal doesn't show up?

A15. Below the withdrawal record, there is a transaction ID. Check the blockchain records to confirm if the transaction was successful. If there's a record in the blockchain but no deposit, copy the withdrawal record and contact the recipient to resolve the issue. If there's no blockchain record, submit information to online customer service for assistance.

Q16. Does the leverage multiplier in contract trading directly affect the final profit?

A16. The profit or loss in contract trading is not directly affected by the leverage multiplier. Profit or loss is calculated based on position quantity, while leverage multiplier determines the amount of the position. Higher leverage reduces costs and increases position size but also increases the risk of liquidation.

Q17. How is the return rate calculated in contract trading?

A17. The return rate in contract trading is calculated as: Unrealized P&L (in USD) / Initial Margin * 100%.

Q18. In full position mode in contract trading, if one position is liquidated, what happens to the other position?

A18. In full position mode, if one position is liquidated while the other is profitable, the unrealized profit from the profitable position can act as margin for the remaining position. The margin for the remaining position decreases, and its liquidation price will also change accordingly.